We’re here to help our clients every step of the way, from the initial charter enquiry to touchdown. Below is an outline of our booking process, as we’re often asked how it all works.
Our process is centred on intelligent, attentive service powered by genuine human care.
Initial enquiry
Our charter team are available 24-7 and can be contacted on +441293 551244 or by email via [email protected]
Here is a list of key information we will initially need to start the process:
- Departure and destination airport/city
- Departure/return dates
- Desired departure times. Alternatively, provide us with your desired arrival times, and we can work out the necessary departure time.
- Number of passengers
- Expected luggage, including any oversize items like prams or skis
- Any preferred aircraft types
- Any specific requirements, such as Wi-Fi, smoking, hot catering, flight attendant.
Explore our airport map here.
Quotation
One of our experienced account managers will provide 3-5 options for your trip, depending on aircraft availability and your specific needs.
Each quote will include details of the routing, flight times, aircraft (including year of manufacture (YOM) and year of refurbishment (YOR), if applicable), flight crew, maximum number of passengers and the full charter price, detailing what is included (passenger taxes / catering) and excluded (de-icing / airport out of hours fees).
We will work with you to ensure our quote includes the details that are important to you.
Booking
To fully secure the aircraft on your behalf, we require a signed contract. The contract is issued upon re-confirmation that the aircraft is still available. Aircraft availability can change quickly, so we always recommend securing your preferred option as soon as possible.
On receipt of a signed contract, we will begin operational set-up of the flights with our supplier, including slot and handling applications and providing them with the passenger information (passports / valid ID). Payment terms are detailed in the contract with deposit and balance invoices issued for bank / wire transfer or credit card payment (card charges / fees may apply for credit card payments).
Before your departure
Your account manager will handle all the operational aspects of your charter.
Ahead of your flight, we will work with you to organise catering, any special requests and additional services like ground transfers and onward helicopter transfers, if required.
Passports for all passengers travelling will be required at least a week before the departure date, and we will request them as scanned copies. The passport details must match the passport the passenger travels with on the day.
We will work with the aircraft operator to ensure all the necessary slots and permits are secured in plenty of time.
We will then provide a preliminary flight brief; a document containing everything you need to know ahead of your flight. A final flight brief is issued around 48 hours before the flight.
The day of departure
Ahead of your departure, we will have already tracked the aircraft on its journey into the airport and contacted the crew to ensure that everything is on track.
Our operations team will monitor the flight and provide you with updates via text or email on its departure and estimated arrival time at the destination.
Post flight
Your account manager will check in to gain feedback on your flight. We value all feedback and use this information to ensure personal preferences are embedded into our process for future trips.
Read our private jet charter FAQs for more information on booking a private charter flight.
