Founder and Managing Director
Industry experience: 25 years
Mark founded the company in 2005 having spent the previous 10 years in senior operational roles within the travel and aviation industry. With over 25 years of industry experience, Mark takes a hands-on approach to running the business and still works closely with many of our long-standing sports travel clients, organising group charters for the Six Nations and Champions League.
Head of Sales and Administration
Industry experience: 15 years
Charlotte has been with us since the company was founded in 2005 and knows the business inside out. Day-to-day, she manages accounts and human resources and is responsible for keeping all operations running smoothly at our office near London Gatwick. Charlotte is no stranger to a hi-vis jacket and often oversees group charter flights for key sporting events in Europe. She also manages and supports the sales team.
Head of Business Development
Industry experience: 25 years
Samantha joins us from a large Broker House, where she spent 14 years meeting and exceeding commercial client charter requirements and in the later years building client relationships in a Business Development role. Creating bespoke charter programmes for Blue chip organisation in fields including NGO’s, Oil and Gas and Tour Operators to every continent.
Samantha has extensive experience in all aspects of Aviation from dispatching aircraft and operations for Airlines over 20 years ago, to various commercial sales roles.
Head of VIP Charter
Industry experience: 9 years
James works in our full charter team and specialises in private jet charter – everything from ad-hoc private flights to complex music tours. James is an aviation person through-and-through; he studied Airline and Airport Operations at college before starting his career at a major charter broker, where he worked in the flight operations team. James has an excellent knowledge of the charter market and is able to react quickly to provide bespoke solutions for our private charter clients.
Senior Charter Broker
Industry experience: 40 years
Clive is one of the most experienced brokers in the industry and has been with us for over 10 years. His principal role is working as a key part of our full charter team as a sports charter specialist, Clive has assisted global sports teams, including football, rugby and ice hockey, with travel to fixtures all over the world. Clive is the go-to person in the office for industry knowledge, having worked with commercial airlines and airports since 1978.
Head of Charter Flight Operations & Airline Leasing
Industry experience: 10 years
Daniel has joined us from another large brokerage, where he gained considerable experience in ACMI leasing, both short and long term. He has also been instrumental in developing training programmes and creating an operational support project worldwide. Daniel is heading up our ACMI team and will be helping us ensure we continue to be the broker of choice for some of the world’s largest airlines, when they need ACMI support. Prior to this Daniel worked as an Operations Manager for a service provider at Heathrow and also has considerable experience working for one of the industry’s largest private jet operators.
Head of Marketing
Arti joined the Smart team in 2018. She brings 10 years of marketing experience and knowledge following her BA in Economics and Business studies and most recently her CIM Marketing Diploma. She manages the marketing department including the website, social media and communication. Keeping up to date with the aviation industry and initiating marketing objectives is a pivotal part of her role.