smart since 2005

Private Jets and last minute schedule changes

Last minute change? No problem

We asked Sales Director Matthew Savage to share one benefit of travelling privately.

One of the main benefits of flying privately is the ability to set, and then amend your schedule if needed. Something much harder to do when flying scheduled.

“One of our regular clients had booked a charter with us to return from France to the UK. However, due to a last-minute change of plan he requested if it would be possible to bring the flight forward, so he could be in London by the evening. You’d imagine this would be a logistical challenge, but thanks to our great working relationship with our friends at the Operator, with whom we had the original flight booked, we were quickly able to reschedule his itinerary. We also reconfirmed back all the flight details within 30 minutes of the original request. This enabled him to rearrange his day and ensured he met his last-minute appointment back in London,” said Matthew.

 

If your plans change, you should be working with a company that can change with you. Smart are here 24 hours a day to assist with your private travel itineraries worldwide.

60 seconds with Charter Broker Clive Head

Clive has over 40 years aviation industry knowledge and is a real asset to the Smart team.

Clive is an approachable colleague and the ‘go to’ person in the office for his industry experience.

Clive Head - Charter Broker

What does a typical day look like for you?

Working in the commercial jet side of the business means I take full responsibility of high-profile sports men and women. Detail is key in my role. Collating relevant information and researching ahead of contacting clients shows professionalism and helps build trust from the very first conversation. I catch up on world and industry news as the aviation world can change at the blink of an eye.

What do you love about working in Aviation?

I’ve been interested in aviation since the age of 8. My father used to work for British United Engineering, at Southend Airport back in the 1950’s (Now I’m really showing my age!). My work in aviation began as an Air Traffic Control Assistant at Southend Airport and I have been in aviation since. Every day is different in my role. Its an extremely enjoyable industry to be a part of.

What is the most challenging part of your job?

Gaining the trust of new clients is always a challenge but once they have experienced the Smart journey, they are loyal customers. My industry knowledge allows me to deal with any unforeseen circumstances swiftly. Knowing who to contact and how to rectify an issue comes with years of rapport building.

What one item do you rely on most to do your job?

My experience in the aviation industry is the one thing I will forever be able to rely on for my job. I have become the ‘go to’ person in the office for my aviation knowledge, which I am happy to share with my team.

What do you do when you are not working?

In my spare time I enjoy socialising with friends and am no stranger to concerts. I’m not one to sit around, there’s too many amazing places to explore in the world.

Where would you be working if you hadn’t chosen aviation?

I have been in aviation all of my working life, so I’ve never really given this much thought. I enjoy my sports, playing when I was younger and now watching and supporting various sports. I also enjoy painting and decorating. It’s an extremely therapeutic task which requires much patience.

60 seconds with Charter Broker James Gregory

James Gregory, from our full charter team, has 8 years worth of aviation knowledge specialising in private jet charter.

After kick starting his career with a major charter broker, James talks about how working for Smart makes him no less knowledgeable as a broker.

James Gregory Charter Broker

 

What does a typical day look like for you?

To begin my day, I like to update myself on world events and aviation news. Aviation changes overnight so I ensure I am up to speed to react accordingly. I deal with new enquiries personally by responding and keep clients / suppliers up to date with their requests from the very beginning. I believe in keeping an open and honest relationship with clients. Using industry leading flight watching software I monitor live flights and share these updates. Its important to maintain an ongoing relationship with both clients and suppliers, so I ensure regular contact is made either by email, phone or even a face to face catch up.

What do you love about working in Aviation?

No two days are the same when working in aviation. One minute I could be working on my daily tasks and the next assisting on a last-minute request. I enjoy the variation in this field. I get to speak to and visit people in various time zones, cultures and nationalities. My most enjoyable trip has been visiting clients and operators in LA but equally I got to visit this phenomenal destination. My interest for aviation goes back to seeing my grandad selling aircraft spares out of the Beehive at London Gatwick Airport.

What is the most challenging part of your job?

There can be instant diversions in aviation. It could be caused by natural disaster, technical issues, unexpected disruption, slot delays or even lack of parking slots at top destinations in Europe. Each situation has its own protocol which again reiterates the importance of an open and honest relationship with all clients and suppliers.

What one item do you rely on most to do your job?

I have worked in aviation for 8 years and my knowledge of this industry is something I will always be able to rely on. I am always available for my clients and suppliers 24/7. Smart Aviation may be smaller than our competitors but no less knowledgeable. The trust we build with our clients to provide a specialist service guarantees repeat business.

What do you do when you are not working?

In my spare time I enjoy socialising with friends and catching up on sporting activities. There’s often a competitive atmosphere in the office as we all support different football teams. My holidays are generally pretty active too. I enjoy skiing and water sports.

Where would you be working if you hadn’t chosen aviation?

I most definitely would have been doing something related to cars. I’m a big petrol head and love all things cars. I’m an extremely active person and like to keep busy. To teach others an energetic sport like skiing would be extremely rewarding.

Contact James with your private jet request on: sales@smart-aviation.co.uk or call: +44(0)1293 551244

Connect with James Gregory on LinkedIn

Smart Aviation Charters National Football teams

Smart transports national football teams to the Euro 2020 qualifiers.

 

Jet 2 plane image

 

Leaders in sport travel since 2005, Smart Aviation, have had a busy weekend transporting national teams for the Euro 2020 qualifiers. Clive Head, our experienced Charter Broker for sports charter is our ‘go-to’ person for arranging flights for sports teams and fans.

Clive has a long-standing relationship with his clients who always turn to his expertise when booking some of the highest profile and well-known sporting names. This weekend Smart Aviation chartered 7 flights, transporting national football teams to their destinations ahead of the fixtures. Our operations team were monitoring flights using industry leading flight watching systems, ensuring all flights had departed and arrived on schedule.

At Smart we pride ourselves in our aviation industry experience. We’ve earned a reputation for a specialist charter broker who can provide cost effective and quality aircraft charters with no compromise on service.

Contact Clive Head for your upcoming charter requirements.

sales@smart-aviation.co.uk

+44 (0)1293 551 244

Smart Aviation

Smart Aviation