We’re with you all the way
Thousands of clients trust us to charter for them every year, and it’s a responsibility we take very seriously. When the unexpected happens, we’re there to resolve it as quickly as possible for you.
Take a recent charter flight for a private jet client and his family, departing from London Biggin Hill. Unfortunately the chartered aircraft had a problem and couldn’t be used. Worst case scenario – and not one we face very often.
Our Sales Director, Matthew, was at the airport seeing off our charter flights that day, as we do regularly as part of our personal service. It meant that we were able to immediately step in to resolve the situation. The team in the office were on it right away, but Matthew was in the best place to find an aircraft nearby.
With a bit of quick thinking, he checked which private jets had recently landed to see if we would be able to charter any of them. Within 30 minutes, a suitable replacement aircraft had been sourced and was ready to take the family home. They experienced a very minimal delay and were unaware that there was ever a real problem. Had it not been for our personal service on the ground and the quick reactions of our team, this might not have been the case.
Just another example of why it pays to fly Smart.