Unfortunately, it is no secret that the ACMI sector in our industry is currently quiet. This is due to airlines across the globe with reduced operations. Smart Aviation ACMI division are always ready to assist any of our clients.

Friday late evening, Smart Aviation received an urgent ACMI AOG request from one of our valued clients. Daniel Parker, Head of ACMI & Flight Operations Control was as ready as ever.

The request was to transport 120 passengers finishing their holidays in the Greek Isles and flying them home to Scandinavia. Our ACMI specialist knew the perfect provider for this urgent recovery operation. Daniel located a 180 seat A320 narrow body aircraft via a trusted European provider. Working closely with both parties to ensure everything was set up for the operation, in just two hours following the call, the aircraft was launched from its base and on-route to rescue the operation.

“The industry has changed dramatically over the past 6 months due to COVID-19. A lot of UK and European airlines have sadly been lost in this time, and many trusted aviation colleagues have faced difficult times. I have maintained relationships with key contacts and never lost touch even during these difficult times. I always call to see how everyone is regardless of the situation. Myself and my team work to solve the problem together with our partners. We’ve always worked as an extension to their operations team,” commented Daniel.

Daniel worked closely with the partner to ensure no detail is missed. “Our main priority for any request is the safety of our passengers and to ensure all COVID-19 protocols are adhered to. We acted swiftly in providing a solution so that our client avoided putting the passengers in a hotel overnight. They were transported home as planned,” he said.

How do Smart Aviation respond so quickly to requests?

Smart are on hand 24/7. We understand that travel requests are not just Monday – Friday, 9am – 5pm. Our specialist team are ready to assist and provide the best and most feasible solution to any request you have.